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At BinkieDirect.net and BinkieDirect.com, we take pride in offering the highest quality office chairs for the best price that you will find anywhere. Below you will find some general information about our policies. Please do not hesitate to email us with any other questions that you may have.

All Binkie Direct items are in manufacturer sealed boxes and brand new.

Why Buy From Us?
Free Shipping on Most Chairs
Exceptional Customer Service
7 Day Money Back Guarantee on many items

Shipping Times
Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or email us at sales@binkiedirect.com . If delivery time is a concern please contact us with the specific product you are interested in and we will give you an approximated ship date.

Shipping Costs
Our shipping is free for most items shipped within the continental United States. Binkie Direct does not ship to APOs / FPOs. To receive a shipping quote for any other location including Alaska and Hawaii, email sales@binkiedirect.com. Orders shipped via semi-truck are shipped "tailgate". Many of our chairs ship unassembled. Inside delivery is not included. Many chairs ship Freight Free and the chairs that have no shipping charges are Marked FREE SHIPPING. If a chair is not marked FREE SHIPPING then a customer service representative will get back to you within 24 hours (1 business day) with your freight charges. At that point you can determine if you want to pay the freight charges or cancel your order. Some of the seating categories in which the prices do not include freight are hospitality seating, stack chairs and folding chairs. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.

Payment Methods
We offer a wide variety of ways to pay. We prefer payment by all major credit cards including Visa, Mastercard, American Express, and Discover via our credit card processor PayPal. Please note, if you do not have a PayPal account simply indicate this during the check out process. You DO NOT have to register with PayPal unless your purchase is over $2,000.00. However we do recommend that you register with PayPal due to it's wide use thu out the web. We also accept cashiers checks or money order payments checks mailed to us. If this is you payment of choice please email sales@binkiedirect.com to place your order.

Order Cancellations
All order cancellations must be made in writing. Please email us to cancel an order. If an order has already been made (fabric cut) and/or shipped a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELED once fabric is cut without a restocking charge.

Return Policy
We understand that picking a chair online can be hard, so we created the Seven Day Money Back Guarantee. If for any reason you wish to return your chair, simply email us at sales@binkiedirect.com for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. All returns will be subject to a thirty-five percent restocking fee. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. If replacement parts are shipped and you decide that you want to return then normal Return Charges apply plus additional charge for the part replaced.

Binkie Direct 7 day return policy only applies to office chairs. Under no circumstances will Binkie Direct take any item other then an office chair back. If a manufacturer has a written return policy or agrees to take an item/s back then the customer can send the applicable product back to that factory but is responsible for all restocking fees and shipping costs in both directions.

Warranty Information
The warranties of our chairs range from four year to lifetime warranties. Most warranties cover full replacement for at least two years.

Freight Damage
All seating ships FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by Binkie Direct for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via FedEx/UPS. Call us if you receive a damaged chair via FedEx/UPS and we will send out replacement parts. If the chair is shipped via truck, make the truck driver wait for you while you inspect the chair. Failure to inspect the chair will result in loss of protection. If UPS/FedEx leaves the chair at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.

Pricing
Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.

Sales Tax
We only charge sales tax to shipping within the state of Kentucky. All other states are tax free.

Disclaimer
We at Binkie Direct work to the best of our ability to ensure the accuracy of the information on our website and in our database. We are not responsible for typographical errors, vendor availability, technical information inaccuracies or product pricing errors. Prices and availability are subject to change at any given time without notice. It is assumed that you have read and understood our policies before placing your order.
Last Updated: 13 Oct 2015 09:04:17 PDT home  |  about  |  terms  |  contact
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